I love you. I really do. It's quite odd that I love you given that I tend to favor trendier stuff usually. However, there is something about the basic simplicity of some of your pieces that draws me in. Such as, your coats- pretty basic well made pieces. I don't see the point in buying trendy coats. They aren't a one wear item (for me anyways). I also love your sweaters and you have some pretty sweet prices on fleece. Love all of that. You are amazing.
However, I regret ordering from you right now. If you recall I ordered a coat from you last month. It was the Duffle Coat in Black. It was classic, different and insulated. Just what I was looking for. I really wanted it. The only thing holding me back were the wonky reviews that were all over the feedback section. I truly did not know which size to order. Obviously, I needed petite. That was a no brainer, I'm 5'3 and not getting any taller. However, my bust measurements put me in an xs and my hips put me in a medium. The reviews put me in a small/medium. What did I do? I placed my trust in your supposedly outstanding customer service and ordered an xsmall and a small hoping one would fit and one would go back. I placed the order on the 16th of November.
On the the 25th I received both of the coats. They didn't fit. Both just swallowed me and not in a cute winter coat way. I boxed them back up with a pouty face and put them by the door to take to UPS the next day. On the 26th I dropped them off at a UPS shipping store and prayed I would get the credit before my credit card statement closed. My card closed the first week of December. Nothing from LLBean. Finally, yesterday on the ninth I got an e-mail saying you had received the coats and were in the "process" of crediting the return. Checked my statement last night and today. Nothing. You have had 14 days to get the coats and process the return. How hard is it really? Zappos turns around my shoes purchases in a matter of hours from receiving my returns. It's a day later and nothing. I am going to be livid if I have to pay the extra four hundred dollars off of my credit card while I wait for you to get around to crediting my account.
Seriously.
Livid.
Here's the thing LLBean, as I said before, I want to love you. I want to sing your praises but your turn around is abysmal. By next week this whole order, try on, return and wait for credit will have gone on for an entire month. That is not good customer service. I'm disappointed in you LLBean and I'm hoping you come through at the last possible moment because if you don't, I will not be ordering from you again.
Sincerely yours,
BakerGirl
